电脑问题

1697

发布:2023-11-08 17:23:33  来自 醉眼望云烟 觅知友会员

I had been doing Tech Support for Hewlett-Packard's DeskJet division for about a month when I had a customer call with a problem I just couldn't solve.She could not print yellow.All the other colors would print fine, which truly baffled me because the only true colors are cyan, magenta, and yellow.I had the customer change ink cartridges,delete and reinstall the drivers.Nothing worked.I asked my coworkers for help; they offered no new ideas.After over two hours of troubleshooting, I was about to tell the customer to send the printer in to us for repair when she asked quietly, "Should I try printing on a piece of white paper instead of yellow paper?" 我在惠普公司打印机部做技术支持工作已经有一个月了,有一天我接到一位客户的电话,她的问题我没办法解决。她的问题是:打印机不能打出来黄色,但是其它颜色都正常。这让我觉得很纳闷,因为三原色就是蓝、红、黄。我建议客户更换墨盒、删了驱动程序然后重新安装,但是都没有效果。我咨询同事们,他们也不知道该怎么办。经过两个多小时的交涉,我打算让客户把打印机寄给我们,这时候她平静地说了一句:“我是不是应该把这张黄纸扔了换一张白纸再打印试试。”


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